{"id":7025,"date":"2025-01-15T14:32:29","date_gmt":"2025-01-15T14:32:29","guid":{"rendered":"https:\/\/oportofortegroup.com\/?p=7025"},"modified":"2025-01-15T15:08:44","modified_gmt":"2025-01-15T15:08:44","slug":"managing-emotions-in-difficult-situations","status":"publish","type":"post","link":"https:\/\/oportofortegroup.com\/en\/gestao-de-emocoes-em-situacoes-dificeis\/","title":{"rendered":"Managing Emotions in Difficult Situations"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The ability to manage emotions in difficult situations is crucial to maintaining team stability and productivity. As such, it is essential to promote emotional intelligence, ensuring a more stable environment conducive to productivity, with challenges being seen as opportunities for growth and learning. According to Peter Drucker, a renowned management consultant, \u201cpeople are hired for their technical skills, but they are fired for their behaviour\u201d.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">OBJECTIVES&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify the importance of emotions for effective interpersonal relationships, distinguishing between their knowledge and management in intra- and interpersonal contexts.<\/li>\n\n\n\n<li>Increase your \u201cemotional literacy\u201d, i.e. your ability to know, recognise and better deal with your emotions.<\/li>\n\n\n\n<li>Find concrete ways to promote your \u201cemotional self-awareness\u201d and strengthen your personal balance.<\/li>\n\n\n\n<li>Develop self-regulation and control of emotions, so that they can facilitate rather than hinder interaction and performance.<\/li>\n\n\n\n<li>Recognising \u201cpirate emotions\u201d and maintaining self-control in situations of tension and conflict.<\/li>\n\n\n\n<li>Knowing how to listen to others and generate productive relationships, capitalising on the productive potential of differences.<\/li>\n\n\n\n<li>Knowing how to deal with difficult people, improving co-operation and synergy.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">&nbsp;<\/h5>\n\n\n\n<h2 class=\"wp-block-heading\">PROGRAMME CONTENTS&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Module 1 | The biological basis of emotion<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Concept of emotion.<\/li>\n\n\n\n<li>Types of emotions: primary and secondary emotions and positive and negative emotions.<\/li>\n\n\n\n<li>Understand how feelings influence behaviour and attitudes.<\/li>\n\n\n\n<li>Emotion vs. Reason.<\/li>\n\n\n\n<li>Brain function.<\/li>\n\n\n\n<li>The role and importance of emotions in the processes of \u201cmental construction of reality\u201d.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Module 2 | Emotional intelligence<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Definition of emotional intelligence.<\/li>\n\n\n\n<li>The components of emotional intelligence: Self-awareness, Self-control, Self-motivation, Empathy and Social skills.<\/li>\n\n\n\n<li>I.Q. Vs. E.Q.<\/li>\n\n\n\n<li>The importance of Emotional Intelligence in organisations.<\/li>\n\n\n\n<li>Characteristics of the emotionally intelligent individual.<\/li>\n\n\n\n<li>Self-analysis - Am I emotionally intelligent?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Module 3 | Developing the key competences for being emotionally effective<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Promoting the ability to recognise and understand the emotions of others.<\/li>\n\n\n\n<li>Apply key principles to build trust and empathy.<\/li>\n\n\n\n<li>Realising the needs of others by correctly reading their emotional cues.<\/li>\n\n\n\n<li>Develop an awareness of their values and objectives and promote self-motivation strategies.<\/li>\n\n\n\n<li>Identify and control your \u201cred buttons\u201d.<\/li>\n\n\n\n<li>Being positive in the face of adversity.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Module 4 | Having Difficult Conversations<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Principles, Attitudes and Facilitating Behaviours in Interpersonal Relationships.<\/li>\n\n\n\n<li>The impact of communication on relationships.<\/li>\n\n\n\n<li>Factors that impact verbal and non-verbal communication.<\/li>\n\n\n\n<li>Strategies and techniques for effective communication: Active listening; Questioning; Reformulation and Clarification.<\/li>\n\n\n\n<li>How do we prepare for a difficult conversation?.<\/li>\n\n\n\n<li>What people's motivations are in a difficult conversation.<\/li>\n\n\n\n<li>How to start a difficult conversation.<\/li>\n\n\n\n<li>Identify the cause of the problem.<\/li>\n\n\n\n<li>How to deal with unacceptable behaviour.<\/li>\n\n\n\n<li>Use of assertiveness development techniques.<\/li>\n\n\n\n<li>How to disagree without clashing.<\/li>\n\n\n\n<li>Dealing with emotions in a difficult conversation.<\/li>\n\n\n\n<li>Avoid common mistakes.<\/li>\n\n\n\n<li>Achieving co-operation and compromise.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Module 5| Action Plan - Talking to a Difficult Person<\/strong><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><br><strong>DURATION<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">14 Hours<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The duration of the training is tailor-made according to the client's needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">KEY SUCCESS FACTORS&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Oporto Forte Group's vast experience and excellence\u00a0<\/li>\n\n\n\n<li>Renowned professionals with high qualifications and experience\u00a0<\/li>\n\n\n\n<li>Innovative teaching methods\u00a0<\/li>\n\n\n\n<li>Practical component and applicability, ensuring that participants can apply the knowledge acquired in their professional scenario\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Check out the answers to the most frequently asked questions in our Frequently Asked Questions (FAQs) section,<br>to quickly find the information you need!<\/p>","protected":false},"excerpt":{"rendered":"<p>The ability to manage emotions in difficult situations is crucial to maintaining team stability and productivity. As such, it is essential to promote emotional intelligence, ensuring a more stable environment conducive to productivity, with challenges being seen as opportunities for growth and learning. According to Peter Drucker, a renowned management consultant, \u201cpeople are hired for their technical skills, but they are fired for their behaviour\u201d.\u00a0<\/p>","protected":false},"author":1,"featured_media":7026,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7025","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"featured_image_src":{"landsacpe":["https:\/\/oportofortegroup.com\/wp-content\/uploads\/2025\/01\/4659c068ae3276050c54168051999d3e-1140x445.jpg",1140,445,true],"list":["https:\/\/oportofortegroup.com\/wp-content\/uploads\/2025\/01\/4659c068ae3276050c54168051999d3e-463x348.jpg",463,348,true],"medium":["https:\/\/oportofortegroup.com\/wp-content\/uploads\/2025\/01\/4659c068ae3276050c54168051999d3e-300x108.jpg",300,108,true],"full":["https:\/\/oportofortegroup.com\/wp-content\/uploads\/2025\/01\/4659c068ae3276050c54168051999d3e.jpg",1920,688,false]},"_links":{"self":[{"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/posts\/7025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/comments?post=7025"}],"version-history":[{"count":2,"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/posts\/7025\/revisions"}],"predecessor-version":[{"id":7028,"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/posts\/7025\/revisions\/7028"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/media\/7026"}],"wp:attachment":[{"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/media?parent=7025"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/categories?post=7025"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oportofortegroup.com\/en\/wp-json\/wp\/v2\/tags?post=7025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}